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Frequently Asked Questions

If we haven't answered your question below please contact us and we will be in touch soon to answer your query.

Q: How do I place my first order with Skylark?

To place your first order please go to our order form

  • Either choose one of our ready made boxes from the list in front of you or;
  • make up your own box from the fruit & vegetables listed in the drop down menu.  There is a minimum order amount of £12.50 on fresh fruit and vegetables when you make your own box.

 

You can add any item on the order form to your order.

  • The form will add up how much you spend
  • Please provide us with your name, address & phone number
  • Please let us know of anything you don't like in the comments box

 

Orders by phone & email are also very welcome, we are always happy to discuss your needs

 

Q: How can I be sure that all your produce is genuinely organic?

 

As a Soil Association registered company we are audited each year by the Soil Association who insist that we show them traceability of the produce - that is proof of who supplied it, where it came from and whether it is organically produced.  If we could not satisfy their requirements we would not be able to use their logo on any of our literature or website.  So we can promise you that everything we supply is organically produced.

 

Q: Is there a delivery charge?

No.

You only pay for the produce you order, delivery is free!

Q: How do I pay for my box?

Once you know what size box you would like to have on a regular basis, standing order is our preferred method of payment.  We can provide you with a standing order form to send to your bank or provide you with the details you need to set up payments through internet banking.

Cash & cheque on delivery are also accepted, and you can pay by debit or credit card over the phone.

 

Q: Do I have to be at home to accept my delivery?

No.

We can leave your delivery in a safe, sheltered place at your home.  We can also deliver to you at work if this is more convenient for you.

Q: Do I have to have a delivery every week?

No!  You can have an organic veg delivery as regularly as you want, just let us know.

Q: Do you deliver in my area?

To find out please use the box to the left.  If you are unsure please contact us & we will be able to look into it for you.

Q: I don't like potatoes! Can you leave them out of my box?

Yes!  You can give us a list of your dislikes, we'll put other items in your box to make up the value.

Q: One of my oranges went off quickly this week, what will you do about it?

If you receive produce that has gone off quickly please let us know and we will replace it in your next box.

Q: I love mushrooms! Can I add them to my usual box every week?

Yes you can!

You can add any of the items from the vegetable & fruit section of the order form to your usual order as an added extra.  Just choose what you want from the order form & let us know how regularly you would like it in the 'deliveries' drop down menu.  We'll be in touch to confirm the addition to your order.

 

 

How to order from Skylark Organics